How long does it take to process & ship orders?
Orders are usually shipped within 1-2 business days. Under normal conditions if an order is received after 2:00PM EST it will be processed the next business day. During the Holiday Seasons our shipping may be delayed up to 36 hours.UPS will not deliver to a PO Box, APO or FPO address, therefore we will need a complete mailing address for prompt delivery.
What is Montague Sales warranty return policy?
INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT. PLEASE OPEN ALL ITEMS CAREFULLY WITHOUT TEARING OR MARRING ANY INTERIOR OR EXTERIOR PACKAGING IN ANY WAY. RETAIN ALL BOXES AND PACKING MATERIALS. DO NOT CLAIM ANY REBATES OR WARRANTIES UNTIL YOU ARE SATISFIED THAT YOUR EQUIPMENT IS FUNCTIONING PROPERLY.
* Return process must be initiated (request for RA#) within 10 calendar days of receipt of merchandise. This time period cannot be extended, therefore it is imperative that you check out your merchandise as soon as it is delivered.
* After receiving an RA# the merchandise should be shipped back to us within 24 hours. If the merchandise is not shipped back within 2 business days a new RA# must be obtained. Ship to us pre-paid. For your protection, insure the package and ship via a traceable method.
* PRODUCT CONDITION. Products must be returned in NEW condition as shipped from the manufacturer. Boxes, packing materials, wrappers, cartons, instruction manuals, warranty cards and products must be in their ORIGINAL condition without markings, tape, folds, tears or defacing. A copy of your invoice should be included with your return.
* Merchandise inspected by us and found to be in NEW condition can be used as full credit (excluding Shipping & Handling) as an exchange for other merchandise or as a "store credit" for purchasing a different item(s) at a later time. In the event that an item was shipped "free shipping", the return value will be the price of the item, less the actual cost of shipping and handling. Items returned for a cash refund (as opposed to exchange or store credit) will be refunded in full, as above, less a 10% restock charge.
* DEFECTIVE POLICY. If your order proves defective within 10 days of receipt we will normally replace the defective item with an identical NEW product. An RA# must be obtained. Please verify that it is indeed defective by calling the manufacturer before requesting an RA# for a defective return. Defective products must be returned in NEW condition as shipped from the manufacturer. Warranty cards must be blank. Products must be in their ORIGINAL condition without markings or signs of use or defacing of any kind . A copy of your invoice should be included with your return. Ship to us pre-paid. For your protection, insure the package and ship via a traceable method. We will pay for the return shipping to you.